About ONce Nails
Policy & FAQ
By booking/creating an appointment, you agree and understand all listed policies. Includes charging card on file if policies are not honored.
Late Arrivals & No Shows
Please message me on Instagram and let me know that you’re running a few minutes behind! It means a lot that you let me know. Depending on the services, be aware that you may be subjected to a solid color if time is limited. Please be mindful of distance & travel time it takes to get to the salon.
After 15 minutes, your appointment will be canceled and you will be marked as a “No-Show”. All “No-Show” clients will be responsible for the full amount of scheduled services. The card on file will be charged accordingly. You will not be allowed to book after one no-show.
reschedule and cancellations
Life happens. If you need to reschedule, I kindly ask that you do so more than 24 hours before your appointment time. However, if there are any cancellations done within the 24 hour window of your appointment, the card on file will be charged the entire cost of the scheduled service.
18+ Clients. no children or minors
Sorry kiddos. Due to liability and comfort of other guests, we service individuals 18 years of age and older only. Once Nails reserves the right to refuse services.
Nail Art!
Huge fan of her. Please send nail inspiration at least 48 hours or more in advance to @oncenails on Instagram. I would like to let you know if I have all the materials needed & if I am able to complete the requested art.
Also, I want to make sure I have enough time to do the nail art so both of us are not rushed. If no art option is selected and no inspiration is sent, you may be subjected to a solid color. Please message me for nail art quotes.
Artist’s Choice may be available upon request! :)
FAQ - Do you remove acrlyic, dip, others work?
Recently, the option has been revised. Yes, I will remove another artist’s work. Please book for the Acrylic/Dip/Gel X Removal when booking. If by chance, MMA is detected during the soak off, the removal charge will be $50. MMA is an illegal substitute monomer often used as a cheaper alternative to EMA monomer. Essentially, it is dental acrylic and can be extremely damaging to the nail. In order to remove, it must be done carefully. It is often a slimy, gooey texture and can take up to 2 hours to remove if severe. Depending on the health of the nail, additional scheduled services may be cancelled/rescheduled.
FAQ - How often should i return?
Our worst fear is the Deadly Break! In order to maintain and care for your nails, it is advised that Gel-X stay no longer than 4 weeks on. For Builder Gel, about 2-3 weeks is best to prevent breaks and chips.
FAQ - what is footlogix?
Footlogix offers innovative foot care products that help make effective and transformative results to the skin & nails of the feet. These products are useful on any skin type & is even safe for diabetics! The state-of-the-art ingredients featured leave your feet silky soft since the products focus on restoring the health & moisture in your skin. Try a Footlogix Pedicure today!